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“The Age of Peer Power”

March 1-2, 2016

Sponsors

What happened?

“I left the Summit with a whole notebook filled with great ideas. I still go back and refer to it when faced with a situation or challenge—it’s been extremely valuable to me. It was great to learn both from experienced advocacy managers and relative newcomers to the field. As a newcomer to the field myself I also went to another conference afterwards in San Francisco which wasn’t nearly as in-depth or useful.”

Stephanie Brewer, Customer Advocacy Program Manager, DDN Storage

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“I had a lot of takeaways from this conference and have some key contacts to partner with. Look forward to next year.”

Lynn Humphreys, Nuance Communications Inc.

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“This is the most relevant industry conference I attend each year and the networking is invaluable.”

Ginnie Hazlett, Cisco

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“Always have a lot of good take-aways to apply to my program. I document lessons learned, what ideas I may be able to modify and incorporate my program. I provide my management with a summary of takeaways to show the investment was worth it. I see this as my annual ’employee training’ from an HR perspective.”

Abby Atkinson, FireEye

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“Not everyone “gets” the job responsibilities or description of a Reference Manager, therefore, there is something comforting and validating to attending this event and hearing from our peers.”

Mary Ketter, JDA

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“As someone who didn’t have a background in Customer Reference and Engagement programs, attending the Summit two years in a row has been absolutely priceless in helping me build and grow our programs internally. Additionally, with the new focus on next generation customer reference programs during the 2016 summit, I saw my work (and general assumptions on what would be the best way to go) validated by the leaders in our industry. To have that validation of not being completely crazy in my planning is tremendously valuable for me in selling the plans internally.”

Daniel Palay, Elastic

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Award Winners!

We would like to thank everyone who joined us in Redwood City to make the 2016 Summit such a huge success!

This event brought together professionals who are passionate about customer advocacy and engagement. Use the links on this page to find out more about our sponsors and the Summit.

2016 Summit attendees can click on Presentations above to log in and download audio recordings and PowerPoint slides of this year’s presentations. The log in information has been sent to each attendee via email.

Each year the Summit on Customer Engagement honors a select few for their extraordinary contributions to the profession, best presentations, and new this year, an award for excellence to the best customer advocacy program.

This year’s winners include:

Hall of Fame Winners:

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Lee Rubin – Citrix

Chris-Adlard
Chris Adlard – Misys

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Rochelle Silveira – NetApp

Founder’s Award Winners:

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Erica Kuhl  – Salesforce, for her presentation: The Amazing Impact of Customer Communities on a Business

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Lee Rubin – Citrix, for his presentation: Delivering Customer Evidence, Just When Sales Needs It

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Roe Thiessen  – Dell & Dan Brooks- Metia, for their presentation: How to Build Winning Campaigns Using Existing Customer Content

Award for Excellence:
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Misys for Transformational Client Engagement

Who Attended?

Alert Logic
Alteryx
Amazon Web Services
Amazon.com
Avanade
Axios Systems
Becton Dickinson
Big Sky Communications
BMC
Byrnes Communications
CA Techonologies
Catalysis
CDW
Center for Customer Engagement
CenturyLink
Cisco
Citrix
CloudBees, Inc.
Cognizant
Customeradvocacy.com
DDN
Dell
Dell Security
Demandware
Director of Customer Advocacy, EMEA

Dropbox
DYN
Dynamic Network Services
Eccolo Media
Elastic
EMC
EMC Corporation
Epicor Software
Farland Group
Fieldglass
FireEye
ForeScout
G5
GE
Genesys
Guidewire
Hewlett Packard Enterprise
IBM
Imperva
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inEvidence
Informatica
Intel
Intel – Security Group
JDA
Jobvite
Kronos

Lexmark
LinkedIn
Lionbridge
Mainstay
MapR Technologies
Marketo
MarkLogic
MarkMonitor
MathWorks
Medxcel
Metia
MetricStream
Microsoft
Misys
MRM Reference Consulting
NetApp
Next IT
NGA
Nuance Communications Inc.
OneSource Virtual
Oracle
Palo Alto Networks
Point of Reference
Rackspace
ReadyTalk
Red Hat
Red Hat, Inc.

Referential, Inc.
Rimini Street
RO Innovation
Rocket Fuel Inc.
Rosetta
Salesforce
Salesforce.com
SAP
Satmetrix
Splunk
Sumo Logic
Symantec
Tableau Software
TDA Group
TechValidate
Telerik Sitefinity
TriZetto
VCE
Veeam Software
Veritas
Vocera Communications
Yesler
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Give Us Your Feedback

For those who’ve attended and haven’t yet done so, please provide us your feedback.

Get Access to the Presentations

Stay Tuned for the 2017 Summit

To keep informed as our plans develop for the 2017 Summit on Customer Engagement, click here:

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